Ways of working


At the FT I am a part of multiple teams and initiatives that work autonomously on discovering user problems and implementing solutions. The work is always user centric, and feels the pull of customer needs. We use a variant of Kanban working techniques, aiming to be as lean as possible.

Finding user problems


The Financial Times has a great research team whom I collaborate with on every project. Together we set up customer councils, user testing and coffee shop tests, or more bespoke and creative means to getting clues about what our users are thinking. Together with the product owner, we analyse and interpret the results to influence our next steps.

Discovering solutions


The Financial Times has a great research team whom I collaborate with on every project. Together we set up customer councils, user testing and coffee shop tests, or more bespoke and creative means to getting clues about what our users are thinking. Together with the product owner, we analyse and interpret the results to influence our next steps.

Prototype and build


This step in the process is adaptable, in that solutions to problems are never the same. I prefer to build a prototype in invision or marvel to validate in testing, but if the build is minimal, the developers will put it out to test on the live site. It’s all dependent on the solution. I ask the developers how they like their specs, my preferred method being using the build tools in invision.

Shipping and release


This step in the process is adaptable, in that solutions to problems are never the same. I prefer to build a prototype in invision or marvel to validate in testing, but if the build is minimal, the developers will put it out to test on the live site. It’s all dependent on the solution. Whilst we follow a general pattern and way of working, it is important to note that every project is different and common sense provails over process. Once we release a feature or product, we will constantly test and iterate into something more refined.
Copyright Luke Tudor Griffiths 2018